Equal Opportunity Information For Staff

Equal Opportunity is the Law
Workforce Solutions, in accordance with the law and as a recipient of Federal financial assistance, prohibits discrimination on the following bases:

• against any individual in the United States, on the basis of race, color, religion, sex, national origin, age, disability, political affiliation or belief; and
• against any beneficiary of programs funded under Title I of the Workforce Investment Act of 1998 (WIA), on the basis of the beneficiary's citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or his/her participation in any WIA Title I-financially assisted program or activity.

Specifically, Workforce Solutions prohibits such unlawful discrimination in the following areas:

• deciding who will be admitted, or have access, to any WIA Title I-funded program or activity;
• providing opportunities in, or treating any person with regard to, such a program or activity; or
• making employment decisions in the administration of, or in connection with, such a program or activity.

Resolving and Documenting Complaints

• Listen carefully to the customer to determine exactly the nature of his or her complaint.
• Try to resolve the complaint yourself – if the customer is not satisfied, refer him or her to your supervisor or office manager.
• If a supervisor or office manager is unable to satisfy a customer, then refer him or her to us at the Gulf Coast Workforce Board.
• The customer may use our current complaint form or provide the information we request on the complaint form in a letter, email or telephone call.
  • English
  • Spanish

Workforce Solutions
Customer Service Complaints
P.O. Box 22777
Houston, Texas 77227-2777
713.627.3200

feedback@wrksolutions.com 

Remember:

• The Board can only work with complaints about service in our system, including discrimination complaints about being denied a benefit or service by Workforce Solutions.
• Take payday and unpaid wages complaints in your office using the Workforce Commission’s forms and forward to TWC.
• Refer individuals complaining about discrimination at a particular employer, including Americans with Disabilities Act related issues, to the Equal Employment Opportunity Commission (EEOC) 1919 Smith, 6th Floor, Houston, TX 77002 1.800.669.4000 toll free or 713.209.3320 and EEOC
• Log all complaints using the Workforce Solutions complaint log. 
  • Discrimination Complaint Log
  • Non-Discrimination Complaint Log

EO Officers
List of Workforce Solutions Equal Opportunity Officers.

Gulf Coast Workforce Board Equal Opportunity Standards
Link to the standards 

Equal Opportunity is the Law posters in English & Spanish
Workforce Solutions combination EO/Employment Laws poster is available through COIN.

Fraud/Program Abuse Hotline
1.800.252.3642 toll free

The Houston-Galveston Area Council, the Gulf Coast Workforce Board, and Workforce Solutions are equal opportunity employers and do not discriminate on the basis of race, color, gender, religion, age, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria.