Policies and Procedures Disability Navigator Gallery and Newsletter Archive COIN Training & Development Workforce Agencies   Basic Services Standards & Guidelines     Type Basic Services Standards & Guidelines Table of Contents Memo-Basic Services Standard and Guideline Revised     BASIC SERVICES - INFORMATION RESOURCES FOR STAFF Type VII.A Technical Assistance Guide Directing Customers VII.B Work addendum - English Revised 04/24/09 VII.C Work addendum - Spanish Revised 04/24/09 VII.E Eligibility per addendum Revised 08/24/09 VII.F Work Search desk aid Revised 06/18/08 VII.G  Instructions for Generating Recruiting Letters for Profiled Claimants Revised 09/16/09 VII.H.1 Recruiting and Serving Profiled Claimants Revised 09/16/09 VII.H.2 Work Orientation - TANF Revised 07/01/09 VII.H.2.A-Spanish Work Orientation - TANF Revised 06/17/08 VII.H.2.B TANF Orientation Staff Guide Revised 07/01/09 VII.H.3 Orientation SNAP Recipients Revised 07/01/08 VII.H.3.A. Spanish Orientation Food Stamp Recipients Revised 06/17/08 VII.H.3.B. SNAP Orientation Staff Guide Revised 07/01/09 VII.H.4 Orientation Script Ex-Offenders Revised 07/01/09 VII.I.1 Recruitment letter - ABAWD Food Stamps Receipients Revised 06/17/08 VII.I.1 - Spanish Recruitment letter - ABAWD Food Stamps Recipients Revised 10/29/09 VII.I.1.a. - Recruitment letter - General Population Food Stamps Receipients Revised 06/17/08 VII.I.1.a. - Spanish Recruitment letter - General Population Food Stamps Receipients Revised 08/17/09 VII.I.2 Recruitment letter Worker Profiling Revised 06/17/08 VII.I.3 Recruitment letter TANF Exempt Revised 06/17/08 VII.I.3 Spanish Recruitment letter TANF Exempt Revised 06/17/08 VII.I.4 Non Cooperation letter TANF recipient Revised 06/17/08 VII.I.5.A Letter Instructions Revised 07/01/09 VII.I.5 Recruitment letter TANF recipient never seen Revised 06/17/08 VII.I.5 - Spanish Recruitment letter TANF recipient never seen. Revised 06/17/08 VII.I.6 Notice of requirement to enter new activities-TANF Revised 06/17/08 VII.I.6 - Spanish Notice of requirement to enter new activities-TANF Revised 06/17/08 VII.I.6.A. Notice of requirement to enter workfare-FSET Revised 06/17/08 VII.I.6.A.-Spanish Notice of requirement to enter workfare-FSET Revised 06/17/08 VII.I.7.A Follow up letter for working TANF Customers Revised 06/17/08 VII.I.7.A-Spanish Follow up letter for working TANF Customers Revised 06/17/08 VII.I.7.B Follow up telephone call for working TANF customers - Desk Aid Revised 06/17/08 VII.J TWS-SurveyCard-081804 VII.K.1 Adding a TWIST WIA Adult record VII.K.2 Adding a TWIST WIA Dislocated Worker Record VII.K.3 Adding a TWIST TANF Applicant Record VII.K.4 Adding A TWIST Choices Customer Record VII.K.5 Adding A TWIST Food Stamp E&T Customer Record VII.K.6 Adding A TWIST RIO Customer Record VII.K.7 Changing a TANF Applicant to Choices VII.L Paper Files Revised 06/17/08 VII.M Job Search Map - English Revised 09/08/08 VII.M Job Search Map - Spanish   VII.O Enhanced Services 11/06/07 VII.P Recruitment Letter - Adult Exoffenders     ATTACHMENTS - JOB DESCRIPTIONS AND PERFORMANCE MEASURES Type 1.Greeter job description Revised 06/17/08 2.Greeter customer svc. observation form Revised 06/17/08 3.Resource specialist job description Revised 06/17/08 4.Resource Specialist observation form Revised 06/17/08 5.Employment counselor job description Revised 06/17/08 6.EC/PSR customer service observation form   Revised 08/01/07 7.Quality of referrals form – Word format with directions Revised 06/17/08 7.A.Quality of referrals form – Excel format Revised 06/17/08 8. Program Tracking Specilaist job description Revised 06/17/08 8.A. Program Tracking Specialist Performance Measures   8.B. Program Tracking Specialist Records Review Summary 9. Office Manager JD and Performance Revised 06/17/08 10. Office Manager Guide for One-on-One Sessions Revised 06/17/08 11. Manager Bonus Table 10/01/07 13. Career Office Supervisor Job Description and Performance Expectations Revised 06/17/08 14. Career Office Supervisors Guide for One-on-One Performance Review Sessions Revised 06/17/08 15. Staffing Specialist Revised 10/09/08 16. Staffing Specialist Follow Up Form   17. Staffing Specialist Guide to One on One Sessions     return to top     Copyright 2008 www.wrksolutions.com. All Rights Reserved. Auxiliary Aids and Services are available upon request to individuals with disabilities. Equal Opportunity Employer/Program. Relay Texas: 1-800-735-2989 (TDD) and 1-800-735-2988 (Voice) or 711